User Experience Researcher

Reserching Ply and Human AI Cnnectin

My work, in motion

LEGO || SMART PLAY™
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From concept to productionLEGO · 2022–25
META || HORIZON WORLDS
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Research in the metaverseMeta · 2025–26

7+ years researching how people play and understanding AI–Human Interaction. Untangling ambiguous 0→1 products, turning AI and the Metaverse into strategy at Meta's Reality Labs, and taking LEGO's first new brick in 90 years from concept to production.

My career

2025 – 26 Meta — Reality Labs · UX Researcher
First strategic papers on AI co-creation · unlockables research → +10% MAU on Horizon Mobile
2022 – 25 The LEGO Group — Creative Play Lab · Experimental Researcher
SMART Play™ System from concept to production · Pokémon, LEGO's largest 2026 release
2022 On Device Research · Senior Research Executive (freelance)
40+ studies across digital brand campaigns
2020 – 22 Streetbees · Senior Research Executive
GSK across all emerging markets · Kellogg's · landmark Gen Z studies
2019 – 20 Adylic (Omnicom) · Digital Strategist
Junior → Lead in 9 months · EasyJet +38% conversion uplift
and remember…

Ply is alive in all we do!

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Why are you scrolling?
Seriously.. There's nothing this far down..
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I don't know what you think you'll find???
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Okay fine!! Here's a picture of me.. 😁
Ian as a kid, cutting a LEGO birthday cake surrounded by LEGO models
Master Builder
The work

Case Studies and Projects

The problems behind the products

✏️ Details adjusted to maintain confidentiality
META || INTERNAL CHAT DEV FEATURE

Internal Chat Dev Feature

Problem

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What we did

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Results

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LEGO || SMART PLAY™

The first new brick in 90 years

Problem

Could a LEGO brick become digital without killing what makes it play?

What we did

Research from first concept to production — IDIs, concept testing, a 15+ person pod, and a first-of-its-kind motion-capture facility.

Results

The brand's first major brick innovation in 90 years shipped as the SMART Play™ System.

Child playing with the LEGO SMART Play landspeeder
SMART Play
SMART Play
META || AI CO-CREATION

How people actually create with AI

Problem

Meta needed to know how people want to create with AI — and where human control matters.

What we did

Foundational mixed-method research; published Meta's first strategic papers on AI co-creation for text and game generation.

Results

Cleared the concept gate into production and became the blueprint design and engineering built against.

Power Insights: AI Co-Creation banner
META || STICKER EVOLUTION

Bridging millions into Horizon

Problem

How do you move Facebook and Instagram users into Horizon — and make them stay?

What we did

Lead pathfinder on unlockables (80% of all bridged users); rapid IDIs on rewards pointed the team to Non-Avatar Stickers.

Results

+10% monthly active users on Horizon Mobile; mobile MAU doubled over a critical 3-month window.

Sticker Evolution poster
The catalogue

Small Apps That Help Humans

Check out my personal catalogue of apps

World According to Ian

My Thoughts on AI

Every piece starts with a real study and ends somewhere human